The right tickets to deflect
Skilly is best for "where do I click?", "how do I configure this?", and "what does this setting do?" questions. Keep account-specific, billing, security, and incident issues in your help desk.
Use case
Reduce the support tickets that should have been onboarding
Some tickets are not support problems. They are guidance problems. Skilly helps users finish the task before they open a chat.
Start free in StudioWhy users still ask support
Docs are useful, but users often do not know the right words to search. Skilly lets them describe the problem in plain language while staying in the product.
Measure the impact
Track product pageviews, Studio signups, widget interactions, and downstream support-ticket categories to see whether repetitive onboarding questions go down.
Common questions
Can Skilly replace a support team?
No. Skilly reduces a narrow class of product-confusion tickets. Support teams still need to handle account-specific, billing, security, and edge-case questions.
Which tickets should we target first?
Start with high-volume questions where the answer is a product action: invite a teammate, configure a setting, find a report, connect an integration, or publish a workflow.
How should we measure support reduction?
Compare the volume of targeted ticket categories before and after launch, and monitor whether users who engage Skilly complete the relevant activation event more often.